At satoshihero, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what data we collect, why we collect it, and how we protect it for every Filipino player on satoshihero.
Your Privacy Matters: satoshihero is committed to protecting the personal information of every Filipino player. This Privacy Policy is written in plain, clear English so you understand exactly how your data is handled. By using the satoshihero platform, you agree to the practices described in this policy.
This Privacy Policy ("Policy") describes how satoshihero ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access or use the satoshihero platform, including the website at satoshihero.club and all associated services (collectively, the "Platform").
satoshihero operates in the Philippines and is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations. We are also guided by applicable PAGCOR data handling requirements for licensed online gaming operators.
This Policy applies to all personal data collected through the satoshihero Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications. It applies to all registered users and visitors to the satoshihero Platform.
By registering an account or using the satoshihero Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
satoshihero collects the following categories of personal data from users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, home address | Account communication, support, verification |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposits, withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Security, fraud prevention, platform optimization |
| Usage Data | Games played, bet amounts, session duration, login history | Responsible gaming monitoring, personalization |
| Communications Data | Support chat logs, email correspondence, survey responses | Customer support, service improvement |
| Marketing Data | Promotion preferences, communication opt-in/opt-out status | Targeted promotions, bonus offers |
satoshihero does not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance purposes.
satoshihero collects personal data through the following means:
satoshihero uses your personal data for the following purposes:
Marketing Opt-Out: You may opt out of marketing communications from satoshihero at any time by updating your communication preferences in your account settings or by contacting our support team. Opting out of marketing will not affect transactional communications related to your account.
satoshihero processes your personal data on the following legal bases under the Data Privacy Act of 2012:
satoshihero does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Policy:
All third-party service providers engaged by satoshihero are required to handle your personal data in accordance with the Data Privacy Act of 2012 and are bound by contractual data processing obligations.
satoshihero retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
Specifically:
Upon expiry of the applicable retention period, satoshihero will securely delete or anonymize your personal data in accordance with our data disposal procedures.
satoshihero implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
Your Role in Security: While satoshihero takes every reasonable step to protect your data, you also play an important role. Always use a strong, unique password for your satoshihero Login, enable 2FA, and never share your credentials with anyone — including satoshihero support staff, who will never ask for your password.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by satoshihero:
To exercise any of the above rights, please contact the satoshihero Data Privacy Officer using the contact details in Section 13. satoshihero will respond to all verified data privacy requests within thirty (30) days of receipt, in accordance with the DPA.
satoshihero uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.
satoshihero uses the following categories of cookies:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the satoshihero Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
The satoshihero Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. satoshihero does not knowingly collect personal data from individuals under the age of 21.
If satoshihero discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposits at our discretion. If you believe that a minor has registered on the satoshihero Platform, please contact our support team immediately.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. satoshihero supports responsible gaming initiatives and cooperates fully with Philippine authorities on underage gambling prevention.
satoshihero reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. The updated Policy will be posted on this page with a revised "Last Updated" date.
For material changes to this Policy, satoshihero will notify registered users via the email address or mobile number associated with their account at least fourteen (14) days before the changes take effect. Your continued use of the satoshihero Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how satoshihero protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by satoshihero, please contact our Data Privacy Officer:
For complaints that cannot be resolved directly with satoshihero, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.
Six core commitments satoshihero makes to every Filipino player's data privacy.
Every piece of data you send to satoshihero — from your satoshihero Login credentials to your GCash details — is protected by bank-grade 256-bit SSL encryption in transit.
satoshihero fully complies with Republic Act No. 10173, the Data Privacy Act of 2012. Your rights as a Filipino data subject are respected and upheld at every step.
satoshihero does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used only as described in this Privacy Policy.
Access, correct, delete, or port your satoshihero data at any time. Our Data Privacy Officer responds to all verified requests within 30 days, as required by Philippine law.
satoshihero collects only the personal data that is strictly necessary for account management, regulatory compliance, and delivering a safe gaming experience to Filipino players.
Not interested in promotional emails or SMS from satoshihero? Opt out instantly from your account settings or by contacting support. Your preference is respected immediately.
Your data is safe, your rights are protected, and your privacy is our priority. Join Filipino players across Manila, Cebu, Davao, and beyond on the satoshihero platform. 21+ only.
Explore the Casino Login to satoshiheroMust be 21 years or older. satoshihero promotes responsible gaming for all Filipino players.