satoshihero FAQ

The minimum age to register and play on satoshihero is 21 years old, in accordance with Philippine gaming regulations and PAGCOR guidelines. This age restriction is strictly enforced. All accounts are subject to age verification, and satoshihero will request government-issued ID documents to confirm your age before processing any withdrawals. Accounts found to belong to players under 21 will be immediately closed.

KYC (Know Your Customer) verification is required before your first withdrawal. To complete KYC on satoshihero, go to Account Settings → Verify Identity and upload clear photos of:

• A valid Philippine government-issued ID (passport, driver's license, SSS/UMID card, PhilSys ID, or PRC ID);
• A selfie holding your ID;
• Proof of your payment method (e.g., a screenshot of your GCash or PayMaya account showing your name).

Verification is typically completed within 24–48 hours. You'll receive a notification once your satoshihero account is fully verified.

No worries — it happens to everyone. On the satoshihero Login page, click "Forgot Password" and enter the email address registered to your account. You'll receive a password reset link within a few minutes. If you don't see it in your inbox, check your spam or junk folder. If you're still having trouble accessing your satoshihero account, contact our 24/7 live chat support and our team will assist you promptly.

No. satoshihero strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of satoshihero's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact satoshihero support immediately to resolve the issue.

satoshihero supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya);
• Online Banking: BPI, BDO, Metrobank, UnionBank;
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier;
• Cryptocurrency: Bitcoin and select stablecoins (subject to availability).

All transactions on satoshihero are processed in Philippine Peso (₱ PHP) unless otherwise specified.

The minimum deposit on satoshihero varies by payment method, but is generally set at ₱100 PHP for GCash and PayMaya deposits. Bank transfer minimums may be slightly higher depending on the bank. satoshihero is designed to be accessible for Filipino players at all budget levels — you don't need to deposit a large amount to enjoy the full game library.

GCash and PayMaya deposits are typically credited to your satoshihero account instantly or within a few minutes. Online bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. Over-the-counter payments may take up to 2 hours to process. If your deposit has not appeared after the expected timeframe, contact satoshihero support with your transaction reference number and we'll investigate right away.

To withdraw from satoshihero, go to Account → Withdraw, select your preferred payout method (GCash, PayMaya, BPI, BDO, Metrobank, etc.), enter the amount in ₱ PHP, and confirm the request. Your account must be KYC-verified before your first withdrawal can be processed. Withdrawal requests are reviewed by the satoshihero finance team and are typically processed within 24 hours on business days.

Most satoshihero withdrawals to GCash and PayMaya are processed within 1–4 hours once approved. Bank transfers to BPI, BDO, or Metrobank typically take 1–2 business days. Processing times may be longer during peak periods or Philippine public holidays. satoshihero aims to process all withdrawal requests as quickly as possible — your winnings are yours, and we want you to receive them fast.

satoshihero does not charge a platform fee for standard withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction fees, which are outside satoshihero's control. Please check with your payment provider for their applicable charges. satoshihero will always display the net amount you will receive before you confirm a withdrawal request.

satoshihero offers a diverse game library designed for Filipino players, including:

• Bingo: Classic bingo rooms and specialty variants like Go Goal Bingo;
• Slots: Hundreds of slot titles from leading game providers, including jackpot slots;
• Fish Games: Arcade-style titles like Ocean King Jackpot;
• Live Casino: Live dealer baccarat, roulette, blackjack, and more via the satoshihero Casino section;
• Specialty Games: Scratch cards, keno, and other instant-win formats.

New games are added to satoshihero regularly — check the lobby for the latest additions.

The satoshihero welcome bonus is automatically available to all newly registered players who make their first qualifying deposit. After completing registration and logging in to satoshihero, navigate to the Promotions section to view the current welcome offer and its terms. Make sure to read the wagering requirements carefully before claiming any bonus — satoshihero always displays full bonus terms transparently so Filipino players know exactly what to expect.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before it can be withdrawn as real cash. For example, if satoshihero gives you a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms on satoshihero for full details.

Yes — satoshihero is fully optimized for mobile play. The platform runs smoothly on any modern smartphone or tablet browser, whether you're using Android or iOS. Filipino players in Manila, Cebu, Davao, or anywhere in the Philippines can enjoy the full satoshihero game library on the go without needing to download a separate app. Simply open your mobile browser, visit satoshihero, and log in to your account to start playing.

You can set daily, weekly, or monthly deposit limits directly from your satoshihero account. Go to Account Settings → Responsible Gaming → Deposit Limits, enter your preferred limit in ₱ PHP, and confirm. Limit reductions take effect immediately. If you want to increase a limit, a 24-hour cooling-off period applies before the increase becomes active — this is intentional, to give you time to reconsider. satoshihero encourages all Filipino players to set limits that reflect their personal budget.

Self-exclusion allows you to block access to your satoshihero account for a set period — 6 months, 1 year, 5 years, or permanently. Once activated, you will not be able to log in, deposit, or play during the exclusion period, and satoshihero will stop sending you marketing communications. Self-exclusion cannot be reversed during the active period. To activate it, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact satoshihero's 24/7 support team to request immediate exclusion. For more details, visit our Responsible Gaming page.

satoshihero operates in alignment with PAGCOR's online gaming regulations for the Philippine market. The platform uses industry-standard SSL encryption to protect all player data and financial transactions. All games on satoshihero use certified Random Number Generator (RNG) technology to ensure fair outcomes. Player funds are held in segregated accounts, separate from operational funds, to ensure your balance is always protected. satoshihero is committed to providing Filipino players with a safe, transparent, and fair gaming environment.

A satoshihero account may be temporarily locked or suspended for several reasons, including:

• Multiple failed login attempts triggering a security lock;
• Pending identity verification (KYC) documents;
• Suspected fraudulent activity or Terms & Conditions violations;
• A self-requested cool-off period or self-exclusion being active;
• Age verification pending or failed.

If your satoshihero account has been locked and you're unsure why, contact our 24/7 support team via live chat with your registered email address and we'll clarify the situation and guide you through the next steps.

satoshihero's gaming platform records all game rounds server-side, so if a game freezes or your connection drops mid-round, the outcome is still recorded. When you reconnect and reload the game, it will resume from where it left off, or the round result will be applied automatically. If you believe a game error resulted in an incorrect outcome or a missing payout, contact satoshihero support with the game name, date, time, and approximate bet amount — our team will review the game logs and resolve the issue.

For security reasons, changes to your registered email address or mobile number on satoshihero must be processed through our support team — you cannot change these details unilaterally from the account settings panel. Contact satoshihero's 24/7 live chat support, complete the required identity verification steps, and our team will update your contact details securely. This process typically takes less than 24 hours.